Refund policy

Return & Refund Policy

Thank you for shopping with Step By Step Co.

Preorders

All Step By Step Co. products are available through preorder. By placing an order, you acknowledge that your item will be produced after the preorder period closes and is not available for immediate dispatch.

Change of Mind

As our products are made available through preorder, we do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

We’ll review your request and work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order, please contact us. We’re always happy to help.